As a broker, you can Brokers can manually set payment amounts and schedules to reflect on the client’s web Web portal and app. You can also view current payment schedules and amounts. This does not make any changes to the actual payment schedule or amount.
The payment feature is generally used for clients in two scenarios:
1. Clients on a finance planFinance Plan:
Insurer documents will say paid as of ‘paid’ the first of the month while the actual payment may come out of the client’s banking account at a different date.
2. If a billing change was made with no other policy changeBilling Change was Made With no Other Policy Change:
Insurers will not produce a download for this type of change, so the information in the web portal and app will not be updated.
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