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Submitting a Ticket
Go to https://help.trufla.com
Select “Need Help”
3. Select the product the ticket is related to and fill out all fields. The fields will be different depending on the product selected. The more information you share with us, the better we can triage and respond to your issue:
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5. You will be shown your ticket reference number on the next screen. This tells you the ticket was submitted successfully to Trufla Support.
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Create Account
By creating an account, you will be able to review, see the status and respond to all tickets that you have submitted.
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3. Click “Sign Up” and follow the instructions to create your account
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Communicating with Trufla Support
Once your ticket is submitted, you will receive an email indicating Trufla has received your issue:
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3. Log in to the portal to view your ticket. Right here, you can add attachments and write a message to Trufla Support. When you select ‘Save’, the message immediately updates on the associated Trufla Support ticket.
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Viewing Your Tickets
Go to https://help.trufla.com and log into the portal
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