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Phone Hold Script Samples - truMobile

Phone Hold Script Samples - truMobile

We’ve compiled some hold script examples you can use in your brokerage to educate clients about your mobile app and web portal. This might be a convenient option for clients to access their information quickly if they do not wish to wait on hold.

 

  1. “Thank you for calling [brokerage name]. Don’t feel like waiting for the next available agent? You don’t have to! Access all your insurance details, pink cards, and change requests online or on your mobile phone. To register, simply go to [web portal address] or download our mobile app from any app store – simply search for [app name].”

  2. “Do you want to know when your next payment is? Do you need a pink card quickly? With the My Broker app and online portal, you can have instant access to your insurance policy, pink cards, and payments. You can submit a claim from the scene of an accident. Or you can use the app to help you find the nearest gas station, mechanic, or tow truck service. All of these services can be conveniently accessed whenever you need them on your smartphone, tablet or computer. Ask your broker to sign-up or visit [web portal address] to register yourself.”

  3. “We’re sorry you’re still on hold. One of our experienced brokers will be with you in a moment. You can also go to [web portal address] and login to your online portal, where you can view all of your insurance details and pink cards. You can also submit a claim, request a change, and more. Don’t have an account? Not a problem. As long as you’re an existing customer, you can sign-up and have access within minutes.”

  4. “Still waiting to talk to a broker? Why not use our [app name] to request a change to your policy. You can download the app at any app store by searching for [app name].”

  5. “Did you know you can access your policy information from the convenience of your phone or computer? With our [app name] mobile app and web portal, you can access all your insurance details, view your pink cards, payment information and even request changes to your policy. Ask your broker for more information.”