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Incase if any of the fields are missing or do not have values, then an “i“ will be displayed displaying “For payment info, refer to the policy document“
In case you wish to make changes the policy/premium details on our portal,
We kindly ask that you contact the insurance company and request a new EDI file download.
Once we receive the new EDI file with valid / correct data, from the insurance company, the policy/premium will be updated on our portal.
Please note that an EDI file must be sent to us by the insurance company and is necessary for making the policy / premium changes on our portal. Sending us policy documents in pdf format will not suffice.
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Issue: Premium details are incorrect on the Policy Card
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