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Common Questions

Common Questions

Owned by Mariam Gemayel
Sept 26, 2024
4 min read

  • What should users do when a system error occurs in truMarket?

    • Users don't need to take immediate action when a system error occurs in truMarket because the support team is automatically notified. They will investigate and resolve the issue, providing updates throughout the process.

  • What triggers a system error alarm in truMarket?

    • A system error alarm in truMarket is triggered automatically when an error is detected, notifying the support team to begin an investigation and resolve the issue promptly.

  • What triggers an error alarm for coalition quote declines in truMarket?

    • An error alarm for coalition quote declines in truMarket is triggered when an issue prevents automation, causing the system to cancel the process and log the error for review.

  • Why was truMarket automation cancelled due to coalition quote errors?

    • TruMarket automation is cancelled due to coalition quote errors when essential quotes are declined, preventing successful completion of the process.

  • What should I do if I am unable to renew my policy on truMarket due to system errors?

    • If you are unable to renew your policy on truMarket and the system states it has already been renewed, contact the support team immediately. They will investigate the issue and ensure your renewal is processed correctly.

  • What should I do if my truMarket application is rejected due to a sanctions check?

    • If your truMarket application is rejected due to a sanctions check, it means it has been flagged by the Financial Crime Team. You should contact them to understand the reason for the rejection and get guidance on how to resolve the issue to proceed with your application.

  • How can I resolve issues with not receiving email notifications for leads in truMarket?

    • If you aren't receiving lead notifications via email in truMarket, first check the notification settings to ensure they're configured correctly with the correct email addresses for alerts. If issues persist, consult with your support team to ensure that all required system configurations and plugins are properly set up.

  • How do I fix issues with assigning tasks to team members in truMarket?

    • Inability to assign tasks in truMarket may result from restricted user permissions or access. Verify the roles and permissions for team members to confirm they have rights to assign and manage tasks. Contact support for help adjusting these settings if necessary.

  • How can I ensure that all team members can view additional notes in truMarket?

    • To make additional notes visible to all team members in truMarket, ensure the access settings allow them to view and edit notes. Adjust user permissions or roles if necessary to provide visibility for added activities and notes.

  • How should I proceed if truMarket automation fails due to quote binding or date validation errors?

    • When truMarket automation fails because of quote binding or date validation errors, first ensure all data meets format and submission criteria. For quote binding, check all requirements and adjust the data as needed. Date issues require verifying that date formats comply with system parameters. Correct errors before retrying the submission.

  • What is the significance of open port issues in truMarket's security protocol?

    • Open port issues in truMarket's security protocol can indicate potential security vulnerabilities. These need to be addressed immediately to avoid safety risks and to align with truMarket's security measures.

  • How does truMarket respond to open port vulnerabilities?

    • TruMarket responds to open port vulnerabilities by triggering an error alarm. The system may reject clearance requests until the open ports are secured, ensuring compliance with security protocols.

  • What can be done to address issues with phone number formatting in truMarket?

    • If you encounter phone number formatting issues in truMarket, adjust the input settings and consult with support if necessary. There might be a need for system updates to allow more flexible formatting options.

  • How can I fix errors or restrictions in name validation in truMarket?

    • To address restrictive name validations in truMarket, consult with support to modify the validation settings to accommodate additional naming conventions. This often involves adjusting data validation configurations or schemas.

  • How should I respond if my truMarket automation is stopped due to excess revenue?

    • If your truMarket automation is halted due to excess revenue, check and adjust the revenue figures to comply with the platform's thresholds or contact support for assistance.

  • What impact does exceeding financial thresholds have on truMarket processes?

    • Exceeding financial thresholds in truMarket can lead to the cancellation of automation processes to ensure compliance with operational parameters.

  • Why is my truMarket automation process cancelled due to missing mandatory information?

    • The truMarket automation process is cancelled when required mandatory information is missing, as this results in invalid data errors hindering process completion.

  • What should I do if my truMarket process is cancelled due to missing mandatory information?

    • Review your application to ensure all mandatory fields are accurately filled and resubmit it to prevent future cancellations.

  • What happens when duplicate submissions occur in truMarket?

    • When duplicate submissions occur in truMarket, the system recognizes and potentially cancels the duplicate to prevent redundant processing. Users should verify their submissions and contact support if issues persist.

  • What steps are taken when a quote creation error occurs in truMarket?

    • If a quote creation error occurs in truMarket, the system will automatically cancel the request to avoid further issues. Users are not required to take action unless advised by the support team.

  • What actions should be taken if duplicate emails are reported in truMarket?

    • If duplicate emails are detected in truMarket, users should promptly contact the support team via the help portal to log and address the issue.

  • Why is a functioning loader important on the submit button in truMarket?

    • A functioning loader on the submit button helps prevent multiple submissions by temporarily disabling the button after it's clicked, avoiding issues like duplicate entries or emails.

  • What steps can prevent truMarket automation processes from being cancelled due to data errors?

    • To prevent cancellation of truMarket automation processes, ensure all mandatory fields are accurately filled and double-check the data for completeness before submission.

  • What should be done if document uploads fail on the truMarket Dashboard?

    • If document uploads fail on the truMarket Dashboard, users should first verify if the Market plugin has been updated. If issues persist, contact the support team for further assistance.